Why a Service Desk Is Important for Businesses in 2019

Why is a service desk so important for businesses in 2019? Before taking a deep dive into the reasons, perhaps it’s fitting to discuss first what a service desk is. According to Techopedia, a service desk is “a type of service designed to support the provision of IT products and services. In particular, when experts […]

3 Ways a Service Desk Can Improve Your Customer’s Experience

At the heart of any major IT company is its customer base. They are the driving force that powers revenue into your company, and their opinions about your products and services can either make or break your brand. That is why it is vital to maintaining proper communication between your company and them if they encounter technical issues […]