In these fast times, it is a must for businesses in the technological services industry organizations to implement best practices for a service desk to address IT-related issues. This service enables customers, clients or business partners, and even employees, to direct their questions to an expert who can address their concerns.
Why is a service desk so important for businesses in 2019? Before taking a deep dive into the reasons, perhaps it’s fitting to discuss first what a service desk is. According to Techopedia, a service desk is “a type of service designed to support the provision of IT products and services. In particular, when experts […]
At the heart of any major IT company is its customer base. They are the driving force that powers revenue into your company, and their opinions about your products and services can either make or break your brand. That is why it is vital to maintaining proper communication between your company and them if they encounter technical issues […]
The key to keeping your growing business running smoothly for both its internal employees and customers alike, is to have all of your IT functions available and operational at all times. Unfortunately, it is nearly impossible to maintain a smooth-running operation 100% of the time. Encountering even minor IT issues within your organization can lead […]