Voice over internet protocol (VoIP) has helped businesses worldwide stay afloat during the pandemic. As we all know, the Coronavirus pandemic forced us to follow some stringent SOPs. Lockdowns, staying home, and social distancing were some of the consequences of it. The business closure meant a complete shut down for many of them as they required regular physical meetings to function. It was now impossible because the employees were now spread across the city or even cities. Thankfully technology came to the rescue. Those businesses that had switched to VoIP benefitted immensely from this technology; they remained in touch with their staff. Whether the employer desired group or individual meetings, it became effortless and convenient thanks to VoIP.
What is Voice Over Internet Protocol (VoIP)?
VoIP is a communication system through which you place a call to another phone using the internet. It is a giant leap from the traditional cables and wires telephony system that we have been using for over a century now. VoIP service provider converts your sound message into digital signals and transmits it via the internet to the receiver’s phone. You can use your regular phone for this purpose, except that you must attach a special phone adapter with it. You can do a lot more than make audio calls through VoIP. Here are some of the additional services that you can enjoy with it, unlike your regular phone;
- Text messaging
- Video calls/conferences
- Group chats
- Call forwarding
- Emails
- Call analytics
- Integrations
- Call queues
- Conference calling
- Voice messages
- Instant messaging, etc
It would help if you had a high-speed broadband internet connection for VoIP. It is the most fundamental requirement of it. If you choose to use VoIP services via your computer, you will need to install the software. If you want to use your regular phone, you will have to attach a special VoIP adapter. Otherwise, you can use a special VoIP-enabled phone for it.
Its usage is growing worldwide, and the pandemic has only helped fuel its growth. So much so that by 2025 the size of the VoIP market is estimated to be around USD55 billion.
Benefits of Voice Over Internet Protocol (VoIP)
There are numerous advantages that one can avail of by using VoIP services. It is growing in popularity and numbers for some solid reasons. Here are some of the benefits of this fantastic technology.
Additional features at no extra cost:
Regular phone companies charge you extra for services like caller-id, call forwarding, auto-redialing, etc., but here you get all these services as part of your standard package. And they are easier to manage and arrange here.
Scalability:
You can attach more than one VoIP phone to one broadband connection. You don’t have to connect a new physical internet connection for every phone line of your company. It makes the entire system easily expandable.
Flexibility:
You can carry your office phone with you wherever you want. All you need is an internet connection, and you are good to go. Call center agents can work from home using a VoIP phone. The company phone system and the employees remain in touch because of VoIP.
Economy:
VoIP is way cheaper than a standard phone line communication system. The traditional system relies on laying cables, poles, and other equipment to work. The company transfers all these costs to the consumer. But here, the entire system is wire-free, so its price is less than half that of its regular counterparts. Plus, there are no extra charges for long-distance or international calls.
Excellent call quality:
If your internet connection is fast and high quality, you will get crystal-clear sound output over VoIP. The downtime is also negligible.
Compatibility with mobile devices:
The VoIP app or software works with all mobile devices like smartphones, tablets, laptops, etc. It enables the employees to remain connected with their company no matter where they are located in the world.
Encourages multitasking:
A person can take a call over VoIP and take advantage of the advanced features he may need during the call. It makes him more productive and efficient at work.
Better customer experience:
The customer is, of course, going to have a great time using VoIP calls. He will get HD sound quality, advanced value-added features, low rates, and other benefits. All these will combine to enrich his experience.
Redefining the traditional workspace:
VoIP is reimagining the traditional offices. Through telecommuting software of VoIP, the employees remain in contact with each other just like the employees of the call center. But unlike the call center employees, they don’t have to be present there. They can be as physically dispersed as they can get and yet remain in touch.
NST’s VoIP Offering: FREE VoIP Trials for Australian Businesses
NST is a technology-based company that provides you with VoIP-based solutions besides a host of other services. Its VoIP offering is reliable, high-quality, and cost-effective. You will not have any trouble communicating through it.
Contact NST:
NST has offices in Sydney, Perth, and Melbourne. You can get in touch with it by clicking here. The company is currently offering FREE VoIP trials for Australian businesses as a promotion. It is an excellent opportunity for you to check the quality of its service free of charge. For details on this special offer, please click here.