Keeping up with the rising digitization and globalization entails having a robust IT infrastructure that can handle copious amounts of data and transactions. For this, an IT-enabled company needs the help of a professional service provider to provide fully managed IT support.
As technology evolves, so do business concerns. For one, security is continually being threatened by malicious entities that want to steal information, money, and other valuable assets. The advent of cloud computing adds operational complexity to the existing framework. Some companies desire rapid digital transformation for fear of losing to competitors in a saturated market. Merely having the hardware and software is not enough.
To ensure that an organization stays at the top tier of its industry, considering a fully managed IT environment would be its best bet to growth and expansion.
What is Fully Managed IT?
A fully managed IT support is the practice of outsourcing all aspects of the IT infrastructure to a service provider. It encompasses all IT functions such as development, maintenance, and support, and other solutions that affects the IT infrastructure.
The chosen service provider is the main stakeholder expected to deliver IT-enabled business processes, infrastructure solutions, and application services to the organization. The managed service provider (MSP) performs the tasks on the client organization’s premises, at third-party data centers, or its own data center.
This service’s main advantage is the blanket package for all IT issues that may arise during operations, and is defined in the agreed terms and conditions, known as the service level agreement (SLA) between the organization and MSP. The SLA reconciles customer expectations and the service provider’s capability to render specific services.
Why Consider Fully Managed IT?
Medium- to large-scale businesses should strongly consider employing an MSP to fully manage their IT infrastructure to increase efficiency and productivity within their own technological operations. As a company grows, the IT requirements also increase, requiring quick implementation of solutions. Coping with the demands in-house takes away from the time and financial resources that are better spent on upgrading infrastructure, training employees and other mission-critical activities.
A big network will also be exposed to several potential security threats and IT outage that disrupts the flow of business. Having a fully managed IT support means that the company is prepared to overcome downtime and ensure that operation and outcomes are not affected negatively. Managed service providers are quick to respond to IT outages because every second lost equates to revenue losses for both the company and service provider.
The contract for fully managed IT environment typically includes helpdesk support, maintenance, and routine monitoring to keep systems up and running. It could also provide cybersecurity, on-site support, infrastructure setup, reporting, and third-party supplier management.
Surrendering all the IT assets to the MSP might overwhelm some owners and administrators, but a fully managed IT service should be transparent in managing the processes included in the package. It allows the company full visibility to the MSP’s activities. Fully managed IT enables MSPs to deliver solutions faster, which is great for the day-to-day upkeep of operations.
Benefits of a Fully Managed IT Support
There are many perks to enlisting a fully managed IT support service provider. Some of these are:
- Cost reduction. Most MSP subscriptions are reasonably priced, with a full range of services that would otherwise cost a lot if an organization decides to implement them in-house. By having a fully managed IT, companies can save on infrastructure upgrades, maintenance, and employee training, among others.
- Decreased downtime. MSPs understand the value of keeping the business operational at all times. Downtimes can lead to revenue losses and incur additional expenses if not responded to promptly. MSPs, with their technical knowledge and expertise, can reduce downtime significantly and ensure that operations are smooth and efficient.
- Security. Threats to companies are a dime a dozen but having robust managed IT services protects the organization’s crucial data, transactions, and network.
- Enhanced performance. Regular maintenance and monitoring ensure that all systems work efficiently, including component devices and software used by the staff. A fully managed IT environment boosts the productivity of the whole team.
- Valuable input. As the MSP becomes more familiar with the organization, it will also be able to provide better recommendations to improve the company’s IT infrastructure.
Your Technical Experts
Fully managed IT support is your organization’s best bet to fulfilling a digital transformation and achieving new advantages over the competition. Having third-party technical experts to back your IT systems can make a big difference in the company’s productivity, performance, and efficiency, enhancing the business as a whole. At NST, our fully managed program ensures that your network is running predictably, optimally and securely. Contact us today to learn more.