A lot of business owners nowadays have realized how important Information Technology really is to their company. Technology is now, more than ever, at the forefront of a company’s operations, and this is evident when looking at the Internet, e-mail, remote access, applications that improve office productivity applications, smartphone integration technology, and customer relationship management …
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First of all, before we jump into the five things to look for in a service desk solutions provider, let’s begin this article by briefly describing what a service desk is. And to do that effectively, we need to differentiate between a service desk and a helpdesk, as these two terms are often used interchangeably.
No matter the size of your business, it most probably relies on data to function. In this day and age, companies big or small often take their data (which, for all intents and purposes, is practically the lifeblood of the business) for granted because, well, it’s always going to be there, right? Yes, until Mother …
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It’s no surprise that companies nowadays have become more tech-driven. As a result, both IT departments and IT solutions providers have become more important to businesses. The flip side of this though is that IT people, especially those working at IT service providers, are feeling the impact of the growing demands and higher expectations from …
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Let’s pose a serious question: what do you think are the three biggest IT security risks, and how can you fight back? We’ll get to that in a short while, but by now you should know what this article is trying to get at—your business’s IT infrastructure is one of the most vital parts of …
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Why is IT support critical even for a small or growing business? A small or medium-sized business’s needs are different from the needs of big multinational corporations, especially when it comes to IT support. Some small-business owners, thinking that dependable IT systems shouldn’t be at the top of their priority list, often find out the …
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The basic mainframe monitoring is possible with simple reports of operational data. However, the use of monitoring software is more efficient. It provides features to manage performance, availability, and capacity. Manual monitoring of mainframe systems requires time and effort. When issues are not detected early, it causes more problems on IT operation. The goal is …
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Small businesses are not immune to security breaches. In fact, the size of the organization does not matter in most of the security attacks. Automated hacking penetrates vulnerabilities and does not target a specific organization. With constraints in finances, most small businesses do not invest in security systems. They also postpone having an IT administrator …
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Big Data initiative means expansion in hardware provisioning. It allows storage and processing of large volumes of complex data. With Big Data, real-time information is available for businesses to derive proactive decision-making. There are four complexity factors in Big Data: Volume, Velocity, Variety, and Veracity. The volume of streaming data surge is too much for …
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Provisioning is not only about purchasing servers, computers, and software licenses. The hardware and software provisioning involves planning, procurement, deployment, maintenance, and scalability. Lack of provisioning process would cost the company more long term. Provisioning involves setting up an infrastructure to achieve the goals of an organization. Excess provisioning can be a financial burden for …
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