WHO IS NST?
NST’s core goal is to deliver our clients an unsurpassed user-experience. We are committed to ensuring that our clients’ needs are fully met. We can boast that we have never lost a contract due to our doing, and as such our clients are our best references.
OUR CULTURAL VALUES
The customer is the centre of NST's world and we make sure that they are our top priority.
Everything we do is relationship-driven and we take a professional approach to every customer. Our staff are extremely caring and personable so that we are able to communicate with our customers on a deeper level.
The staff at NST are driven to deliver. They undergo top-notch training and they hold several certifications. Teamwork and comradery is what sets us apart from the competition.
We are constantly improving ourselves as a company as we set the highest standards and we strive to be the greatest in our field. We are outcome driven and we make sure that we always do the job right.
Our reputations as individuals and as a company are paramount. We always deliver on our commitments and you can be assured that our word is our bond.
We take responsibility for our actions, inactions, and decisions. We acknowledge our mistakes and we learn from them. We always own up to our responsibilities.
WE ARE CERTIFIED
Your employees are the users of your IT systems, and when they encounter problems, or have "how to" questions, our Service Desk is a quick phone call or email away.
The key difference at NST is the manner in which we interact with customers on a daily basis. Our Service Desk (Help Desk) is the main reason for this.
We have a team of dedicated technicians available at all times for our customers. The technicians are all highly qualified and experienced in solving the types of issues that IT users encounter.
The goal is that the technician who picks up the phone should be the technician who also fixes the problem. There is no “tick and flick”, where the Service Desk promises to have a specialist call you back – we want to resolve the issues for you as soon as possible.
Our Service Desk is managed by a dedicated team, and Best Practices apply at all times. This is known as ITIL in the industry and our team is independently qualified as ITIL practitioners.