Fully managed IT support implies entrusting the entire IT operations of an organization to a competent and professional third party. This third party is known as a managed service provider (MSP). It will oversee, monitor, supervise, and facilitate the smooth running of the IT operations and propose and implement changes whenever needed. The extent and level of its services are couched in a contract called a service-level agreement (SLA). MSPs charge a fixed fee against the rendered services as agreed upon in the SLA. 

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