The key difference at NST is the manner in which we interact with customers on a daily basis. Our Service Desk (Help Desk) is the main reason for this.
We have a team of dedicated technicians available at all times for our customers. The technicians are all highly qualified and experienced in solving the types of issues that IT users encounter.
The goal is that the technician who picks up the phone should be the technician who also fixes the problem. There is no “tick and flick”, where the Service Desk promises to have a specialist call you back – we want to resolve the issues for you as soon as possible.
Our Service Desk is managed by a dedicated team, and Best Practices apply at all times. This is known as ITIL in the industry and our team are independently qualified as ITIL practitioners.
For more information regarding our service desk, please download our brochure: