Outsourcing IT Support

The Top Benefits of Outsourcing IT Support

We live in the Internet age, and basically, every business needs to have effective IT solutions in place to manage their data network, IT infrastructure, and cybersecurity. As a business leader, you’ll have to decide how to deal with this issue.

Basically, there are three options to choose from. You can 1) set up your own team of specialists to handle all of your IT needs, or 2) you can choose an outsourcing partner to cover your needs with a managed service, or 3) you can combine the two.

Read More

How To Implement An Effective Vulnerability Management Program

How To Implement An Effective Vulnerability Management Program

Vulnerability scanning is the procedure of identifying risks and vulnerabilities in an organization’s IT system. In addition, a good vulnerability management program also evaluates how severe each risk is, and identifies the best options to counteract the risks (remediation).

Once all risks have been identified and evaluated by automated scanning, the management decides which vulnerabilities must be addressed by remediation, and which can be accepted, since their risk score is low, or the potential damage resulting from a security breach would not be very severe.

Due to the recent growth of cyber attacks, vulnerability management has become more important than ever before, and every organization must have an effective program in place to secure their IT system and their digital data.

A good vulnerability management program (VMP) performs regular scans of an organization’s IT system, in order to keep the security system up-to-date and to enable it to deal with all current threats. Regular scanning is necessary because both IT systems, and the methods used by cybercriminals to attack them, are constantly evolving.

Read More

IT Security Risks

Seven Tips To Help Small Businesses Deal With IT Security Risks

Small to medium size enterprises (SMEs) usually don’t have a huge budget for IT security. Nevertheless, they are faced with numerous security threats in today’s world, and have to deal with many of the same security challenges as large corporations.

While small in size, SME make up the larger part of most economies. And just as for large enterprises, their clients need to know that their credit card numbers and personal information will be kept safe by an SME.

Therefore, in order for an SME to be able to accept online payment, it must be able to handle basic IT security.

Here are our top tips for SMEs to build up effective IT security, even without the resources of a large company:

Read More

end user support

Five Advantages Of Using End User IT Support

Information Technology is an essential part of the future of modern business, no matter which Industry your company belongs to, and data centers that need regular monitoring and daily maintenance are essential for the smooth functioning of any company’s IT operations.

Because of this, businesses of all sizes can gain a lot by outsourcing parts of their IT operations.

There are many benefits which IT support firms can provide to help companies perform with world-class IT operations, while at the same time concentrating on their main business aims.

Read More

File Storage

How Businesses Should Manage File Storage In The Cloud

Using cloud-based file storage has become increasingly popular for many companies. So much so that it’s hard to imagine modern business without it.  There are three main reasons to use cloud storage for business:

  1. To extend the storage capacity of your local server.
  2. To facilitate file sharing and enable collaborative projects between employees in different locations.
  3. To create an external backup of your local files.

There are many cloud storage providers on the market today, and before you choose one of them, you should think hard about what your needs are. While some companies offer just storage in the cloud (e.g. Dropbox), others (such as Google Drive) offer tools to edit or create files in the cloud.

Pricing of cloud storage also varies widely, so once you have decided what your needs are, thoroughly research all providers to find the best solution for your company.

Read More

Ransomware Attack

How To Handle A Ransomware Attack

Ransomware attacks like the infamous ‘WannaCry’ cyberattack in spring 2017 have been increasing over the last few years, and continue to grow at record speed in 2017. This makes it more important than ever to be prepared to deal with cyberattacks.

Ransomware viruses infect the hard drive of a computer and then encrypt the files stored on that computer, or they lock the device (a well-known example is the malware ‘Locky’).

Typically, when someone tries to use an infected machine, they are greeted by a pop-up screen demanding payment in return for decrypting the files or unlocking the computer.

The ‘WannaCry’ attack took out more than 200,000 computers in 150 countries, showing that everyone is at risk and that all weakness can and will be exploited by hackers. Even computers using macOS are increasingly being targeted by ransomware attacks.

Read More

Network Management

How Network Management Can Save Your Business in 2016

Network management is an integral part of a strong IT infrastructure in your business.

Without a strong IT infrastructure, your business is risk of technical malfunctions and unwanted data loss. Of course, a formidable IT system requires more than just monitoring your company’s PCs, servers, and even firewalls. It requires a series of applications and hardware to administrate, operate, and maintain computer network systems.

Supervising a complex IT network and its individual components is not a simple walk in the park but an integral activity nonetheless to secure a company’s important data and to improve day to day operations.

Find out how network management can help your business grow in 2016.

Read More

Disaster Recovery Practices

Disaster Recovery Practices Your Company Should Be Following

Disaster recovery practices have become an essential part of a business’ survival especially in a world where there has been a steady increase in the frequency of disasters, both natural and man-made.

A few minutes of a power outage or even a small amount of data loss has proved to be detrimental, not only in terms of the loss of money, but also in terms of its security as well. It is estimated that a company loses an average of a quarter of a million per hour of downtime. Studies also revealed that it will take the business an average of 18.5 hours to recover from a disaster. But what about the disasters of a massive scale, how does the typical company fair?

According to a study published in Infrascale, 3 out of 4 business receive a failing grade for disaster recovery. The alarming statistics only shows that companies have shown little importance in disaster recovery despite the impact it has on the company.

What are the ways to incorporate an effective disaster recovery plan into your business?

Read More


Top Network Monitoring Practices That You Should be Following in 2016

Network monitoring is essential to your business’s security.

It prevents detrimental security breaches such as unwanted access and data loss that could have severe consequences for your IT infrastructure. Although technological advances in the form of tools and software applications have made it easier for businesses to streamline activities, it has also become a hazard since relying too heavily on automation can be like placing all of your eggs in one basket.

In this article, we will take a look at what network monitoring is, why is is vital for your business, and the proper practices that you should be following.

Read More


3 Ways a Service Desk Can Improve Your Customer’s Experience

At the heart of any major IT company is its customer base. They are the driving force that powers revenue into your company, and their opinions about your products and services can either make or break your brand. That is why it is vital to maintaining proper communication between your company and them if they encounter technical issues with your products in any stage of your sales funnel. This communication comes from a service desk – an indispensable tool in your IT infrastructure.

Let’s take a look at a service desk and how it is used to improve your customer’s experience.

Read More