3 Ways a Service Desk Can Improve Your Customer’s Experience

At the heart of any major IT company is its customer base. They are the driving force that powers revenue into your company, and their opinions about your products and services can either make or break your brand. That is why it is vital to maintaining proper communication between your company and them if they encounter technical issues with your products in any stage of your sales funnel. This communication comes from a service desk – an indispensable tool in your IT infrastructure.

Let’s take a look at a service desk and how it is used to improve your customer’s experience.

Read More

hardware support

Top Hardware Support Practices That Should be Implemented by Your Organization

Hardware support is what keeps your computers running and your systems safe. It is an IT practice that involves the maintenance of key IT systems that are crucial in successfully running your company. Without hardware support, your company is in dire risk of losing substantial data as well as run the risk of a cyber attack that could shut your business down. In order to reduce your risk from cyber intrusions, and at the same time streamline your business activities, it is important to establish a strong hardware support system for your business.

Of course, there are several highly professional IT services companies that offer additional hardware support tailored fit to your company’s needs. However, your company can also contribute a fair share of hardware support as well.

Read More


Top Five Reasons Why IT Outsourcing is the Best Option for Your Company

Having a fully-functioning IT infrastructure has become an invaluable feature for any successful company. An IT infrastructure allows businesses to leverage operations by streamlining day to day tasks and increases your company’s productivity. Running and maintaining an effective IT program is not an easy task especially when there is a growing demand from within the company.

A huge challenge that small to medium sized businesses face, is that they are in a position where they need to maintain an advanced IT infrastructure, but they neither have the necessary revenue, access to technology, nor proper staff to carry out the task. That is why more and more business are looking at the practice of IT outsourcing.

Read More


Top Five Best IT Support Practices for Businesses

An important element to a fully-functioning IT infrastructure in a company is its support system. An advanced IT system alone does not function on its own. It needs a solid support system in order to work its fullest. Enforcing strong IT support practices ensures that every part of your IT infrastructure is working at optimal performance, and will help reduce critical issues with your day-to-day operations.

Read More

online backup

Online Backup: What You Need to Know

One of the biggest improvements brought by the Digital Age is data storage. Although traditional data storage practices are still implemented among businesses, having an online backup has become the most popular option to take for keeping your data safe.

A major advantage of why having an online backup is highly preferred by businesses, is that it provides them with an additional level of security. Online data gives business owners the reassurance that their information will be within their reach should their local storage system malfunction, especially during business hours.

Relying purely on local data storage can have detrimental results as there is a higher risk of suffering from cyber attack and loss of data. Improve the way you do your business by upgrading your IT infrastructure, and most importantly, your data storage system. With an advanced IT system and a solid data storage in place, running your business will be stress-free.

Read More

Best Practices for Firewalls in 2016

Over the past couple of decades, the firewall has evolved from the port-based guardian of the Internet into a next generation firewall that is application aware. Whether as a stand-alone network appliance or a multi-purpose tool packed into a router, firewalls have proved to be a vital piece of enterprise security stacks for one simple reason: nothing’s come along to replace them.

Read More

Information Technology Support Policies for Small Businesses

What does Information Technology (IT) support policies mean for today’s small businesses? Lets start by looking at IT support which entails a team in a company or organization that provides technical assistance to people who have difficulties with their computer systems. In reality, it’s much more than just that as every company whose roles and support are defined by computers, email, the Internet, and software on a daily basis should have information technology (IT) support policies in place.

Read More

VOIP Services

VOIP Services and Integration

Welcome to the world of VoIP (voice over IP) – A place where you can take an important business call on your laptop,  receive an urgent voicemail in your e-mail inbox, and have a business with a New York area code, even though your office is in another country.  The term encompasses a mixture of technologies, from things as simple as Skype and Viber to more business type offerings like Lync and IP desk phones. “The cloud” has already become passé and so very 2012 –so the next hot item in the tech world is without a doubt unified communications, or simply UC.  Chances are your organization either has UC operations ongoing or are in the works to use some form of it.

Read More