Why a Service Desk Is Important for Businesses This 2019

Why a Service Desk Is Important for Businesses in 2019

Why is a service desk so important for businesses in 2019? Before taking a deep dive into the reasons, perhaps it’s fitting to discuss first what a service desk is. According to Techopedia, a service desk is “a type of service designed to support the provision of IT products and services. In particular, when experts refer to a service desk, they are talking about a support service that has certain capabilities related to troubleshooting or calibrating products or services.”

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Cloud Services

Top Reasons Why Small Businesses Should Consider Cloud Services in 2019

What are the top reasons why small businesses should consider cloud services in 2019? Before we go deep into the reasons in this article, it’s best to define first what is cloud computing. International Business Machines or IBM, one of the biggest technology companies in the world today, defines cloud computing as “the delivery of on-demand computing resources—everything from applications to data centers—over the Internet on a pay-for-use basis.”

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Why Outsourcing IT Services Is a Great Idea

Why Outsourcing IT Services Is a Great Idea

Why is outsourcing IT services a great idea? Before we go ahead and answer this question, it is important to understand that no two businesses are alike and that every company will need flexible options for their IT requirements. For instance, a reputable IT outsourcing company—even before showing a potential client (you, by the way) the IT services they are offering—should be offering IT support programs that you can choose from. These IT programs, for example, can be à la carte services (for those clients who want to customize their support and service needs to be directly related to their critical business services at a cost-effective price), proactive support (for clients who want to align their business initiatives to the outsourcing vendor’s IT technology), or a fully managed program (usually an IT outsourcing company’s premium program), which involves the outsourcing vendor providing total IT support and management to the client.

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Why Small Businesses Also Need an IT Disaster Recovery Plan

Why Small Businesses Also Need an IT Disaster Recovery Plan

Why do small businesses also need an IT disaster recovery plan? Contrary to what people believe, it’s not just large multinational corporations that need a disaster recovery plan. While it’s true that bigger businesses stand to lose more when IT disasters strike, small businesses would do well to invest in their own disaster recovery plan as well, with the help of a reputable IT services provider.

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Why Businesses Need Online Data Backup

Why Businesses Need Online Data Backup

Why do businesses need online data backup? The simple answer is that, in this day and age, new threats to data—precious data belonging to both employees and customers—are emerging and that the only fool-proof way to protect this data from viruses, theft, and any unforeseen disasters is to back up your files in the cloud.

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Four Reasons Why Companies Need to Invest in Business Security

Four Reasons Why Companies Need to Invest in Business Security

In this day and age, where IT environments, especially in companies, are under constant attack by unauthorized access, it is imperative to protect a business’s sensitive information more than ever. Adding to the frustration of business owners is the fact that computer system threats (which can affect a wide range of devices such as desktop computers, laptops, smartphones, tablet computers, etc.) come in a variety of different forms, and most of these impending threats usually don’t manifest themselves until it’s too late and sensitive info from your company or business has already been maliciously accessed or collected by hackers.

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Six Ways Your Business Can Save Money on IT Costs By Using Cloud Services

Six Ways Your Business Can Save Money on IT Costs By Using Cloud Services

A lot of business owners nowadays have realized how important Information Technology really is to their company. Technology is now, more than ever, at the forefront of a company’s operations, and this is evident when looking at the Internet, e-mail, remote access, applications that improve office productivity applications, smartphone integration technology, and customer relationship management systems, just to name a few. The aforementioned are important for companies big or small, but it’s a reality that the overall cost of acquiring and keeping up with these necessary technologies is challenging especially for small to medium businesses.

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Service-Desk-Solutions-Provider

Five Things to Look for in a Service Desk Solutions Provider

First of all, before we jump into the five things to look for in a service desk solutions provider, let’s begin this article by briefly describing what a service desk is. And to do that effectively, we need to differentiate between a service desk and a helpdesk, as these two terms are often used interchangeably.

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IT Disaster Recovery Plan

Top Five Reasons Why Businesses Need an IT Disaster Recovery Plan

No matter the size of your business, it most probably relies on data to function. In this day and age, companies big or small often take their data (which, for all intents and purposes, is practically the lifeblood of the business) for granted because, well, it’s always going to be there, right? Yes, until Mother Nature or other acts of God or even human error remind us that that won’t always be the case. Hence why we will be discussing the top five reasons why businesses need an IT disaster recovery plan.

It might be a cliché, but it’s true—you don’t realize how important something is until you lose it. And this perfectly illustrates how important data is for a business. So while we already touched on natural disasters, that’s not even the only threat—you have to also consider hardware failures as well as human error, which can both contribute to data loss as well.

Planning ahead is key, as well as having an IT disaster recovery plan, which a reputable IT services provider can provide. Here are top five reasons why businesses need an IT disaster recovery plan:

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