Whenever something goes wrong with your IT system, users usually turn to technical support to help resolve the issue. But there’s nothing more frustrating to users than bad technical support. Not only does it deter users from using your product, but it also casts a bad name on your company.
Implementing good technical support practices is easier said than done, however. Having a full-fledged customer support division can be out of budget for many organizations. Despite that, its importance to a satisfying customer experience cannot be overlooked. So how exactly can organizations overcome their financial constraints while delivering top-notch technical support?