Outsourcing Your IT Service Desk

What Are the Top Benefits of Outsourcing Your IT Service Desk?

Whenever something goes wrong with your IT system, users usually turn to technical support to help resolve the issue. But there’s nothing more frustrating to users than bad technical support. Not only does it deter users from using your product, but it also casts a bad name on your company.

Implementing good technical support practices is easier said than done, however. Having a full-fledged customer support division can be out of budget for many organizations. Despite that, its importance to a satisfying customer experience cannot be overlooked. So how exactly can organizations overcome their financial constraints while delivering top-notch technical support?

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issues facing cloud-based businesses

The Main Security Issues Facing Cloud-Based Businesses

The cloud has become an essential part of modern business. At least 80% of businesses worldwide are using cloud services like Microsoft Azure, Amazon Web Services, Google Drive, among others.

Clearly, the cloud provides organizations with a long list of benefits, including flexibility, the ability to access data from anywhere in the world, better collaboration among teams, regular software updates, reduced costs, and more.

Nevertheless, the cloud isn’t infallible and comes with a number of security issues. Companies that rely on the cloud are strongly advised to research all security issues connected to the use of cloud services and to set up effective security and remediation strategies.

If your company is about to make the move into the cloud, it’s best to work out a plan to deal with the security issues before you get started. Read More

How to Set up a Disaster Recovery Plan for Small Business

How to Set up a Disaster Recovery Plan for Small Business

Every business, no matter how large or small, must be prepared for disasters. If your business is not prepared, it could be permanently shut down if a disaster should strike. Malware, computer glitches, human errors, natural disasters, or other malfunctions can have fatal implications if the right measures are not in place to deal with them.

Statistics show that over 70% of organizations have experienced data loss. These studies also show that almost any business is vulnerable to data loss and that only 32% of organizations recover from disasters quickly, while 16% of organizations do not recover at all.

A disaster recovery plan is therefore essential and will ensure that the data helping to run your business is safe. However, almost 30% of organizations do not have a disaster recovery plan in place.

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Vulnerability Management

What Are the Benefits of Vulnerability Management?

In the last few years, there has been a strong increase in corporate security threats due to cyber attacks. Because of this, vulnerability management has become an essential part of every company’s IT security plan.

Without an effective vulnerability management program, your data and your entire IT system are left open to threats.

Perhaps this is the first time you’re considering vulnerability management for your company, or you’ve already set up a program to manage the vulnerabilities of your business.

In either case, you’ve probably heard about all the IT security threats, but maybe you’re still not entirely convinced about the importance of implementing effective vulnerability management.

Here we’ll walk you through the main advantages of vulnerability management and show you exactly how important it is for the security of your business.

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How to Know When It Is Time to Start Using Managed It Services for Your Company

How to Know When It Is Time to Start Using Managed IT Services for Your Company

IT services are becoming more and more critical than ever before. These days, you don’t stand a chance of competing successfully if your IT services are inadequate. Modern business has grown to depend on IT related services so much, that the performance of almost every aspect of a company hinges on IT services.

Of course, you can always increase the capabilities of your in-house IT services. But another solution you may want to consider is outsourcing your IT services to a managed services provider. This is what many companies are doing.

Instead of hiring your own experts and spending a lot of money on their salaries, you can get a whole team of experts to handle your IT services at a lower price. According to a recent study, more than 50% of IT leaders now make use of managed services providers.

Outsourcing IT services may not be the right choice for every company, but a lot of businesses are using it to their advantage.

Here are four signs that will help you determine if it is time to start using managed IT services for your company:

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The Key Factors for Successful Implementation of Managed IT Services

The Key Factors for Successful Implementation of Managed IT Services

Managed IT services refers to an outsourced service that includes the regular monitoring of a company’s IT infrastructure and its computer workstations by an external IT service providers.  These services usually also include unlimited IT support and are billed on a monthly basis.

With managed IT services, your company can use a service provider handle all your IT issues while you focus on other things. Since your company pays a flat monthly rate, no matter what issues might arise, IT service providers spend a lot of time on proactive measures that will prevent you from having too many IT problems. This results in a win-win situation for both your company and the IT service provider.

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Seven Tips for Successful Disaster Recovery

Seven Tips for Successful Disaster Recovery

All businesses nowadays rely on digital data plus an effective IT system to run their daily operations. But what will you do if your IT system fails, for any number of potential reasons and valuable data is lost or compromised?

That’s why it’s absolutely essential for businesses to have a good disaster recovery plan in place. However, recent research shows that many businesses (especially small to mid-sized ones) don’t have a disaster recovery plan at all. Just think about it: if your business runs on data, your company will be out of business instantly if your data is lost.

Here are our top tips to set up effective disaster recovery for your company:

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Does It Make Sense for Small- to Mid-Sized Businesses to Use Managed IT Support

Does It Make Sense for Small- to Mid-Sized Businesses to Use Managed IT Support?

When a company decides to get managed IT support, that can be a huge time saver for on-site IT staff, freeing them up to develop IT functions connected to the core business effort.

The choice to opt for a managed IT support service can be especially helpful when it’s time to scale your company. Business growth, especially if it’s fast, always creates more work than your on-site staff can handle. At times like that, it makes sense to outsource the areas of your business that are not your core expertise.

Here we discuss the advantages of using managed IT support, compared to letting your in-house staff run all IT support activities:

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What Are the Benefits of Managed Cloud Services

What Are the Benefits of Managed Cloud Services?

By necessity, every company runs on data. And the best way to keep enterprise data safe from hackers and technical failures are with cloud management. In addition, companies that offer managed cloud services can provide you with extensive know-how, experience, and high-quality technical support.

The term “managed cloud services” describes the outsourcing of cloud-based services and their management, to be run by an outsourcing partner who takes care of technical support and makes sure there is no data loss and no downtime.

The main reason for hiring an IT outsourcing partner for managed cloud services is that the IT department of most small to medium enterprises (SMEs) doesn’t have the skillset and experience to manage an effective cloud environment.

IT outsourcing providers can take care of many different aspects of cloud management, including data security, network stability, data backup, data restoration, etc. The exact combination of services that is provided depends on the specific IT requirements of your company.

Here we list the main advantages of using cloud managed services:

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Outsourcing IT Support

The Top Benefits of Outsourcing IT Support

We live in the Internet age, and basically, every business needs to have effective IT solutions in place to manage their data network, IT infrastructure, and cybersecurity. As a business leader, you’ll have to decide how to deal with this issue.

Basically, there are three options to choose from. You can 1) set up your own team of specialists to handle all of your IT needs, or 2) you can choose an outsourcing partner to cover your needs with a managed service, or 3) you can combine the two.

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